PRIVACY POLICY

This privacy policy (”Policy”) was last changed on December 17, 2024. We may occasionally make changes to the Policy. If we do, we shall notify you either by sending an email or by sending a notification through our mobile application (”App”). Please make sure to read such notices carefully. We hold the sincere belief that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what data you want to share with us. This is why we want to be fully transparent about:

    • how and why we collect, store, share, and use your personal data through the various capacities in which you interact with us; and
    • The rights that you have to determine the parameters of this interaction. While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:
    • This Policy details the critical aspects governing your personal data relationship with Flexcellence Wellness Pvt. Ltd. (”Flexcellence”), a company incorporated under the laws of India, and having its registered office at Maruthi Recidency Block 2, Flat No 102, Kompally, Hyderabad, Telangana 500100, India.
    • Your personal data relationship with Flexcellence varies based on the capacity in which you interact with us or avail of our products and services (”Services”).
    • This Policy applies to all the Services provided by Flexcellence through the Website, App, or any other associated platform.
    • This Policy is a part of and should be read in conjunction with our Terms of Service.
    • This Policy will clarify the rights available to you vis-`a-vis the personal data you share with us. If you have any queries or concerns with this Policy, please contact our support team at support@flexcellence.co. If you do not agree with the Policy, we would advise you to not visit/use the Website or the App.

1. INFORMATION WE COLLECT AND HOW WE USE IT

    • Name, age, gender, phone number, email address, mailing address.
    • Height, weight, lifestyle, food preferences, medical conditions (if any), health goals.
    • Ethnicity, genetics, health or sexual orientation (with explicit consent).
    • Payment information (e.g., credit/debit card details).
    • Daily lifestyle data such as Sleep information, steps, water intake.
    • Data from integrated health apps (e.g., step count, heart rate).

        How and Why We Use It:

    • To analyze and identify your behavior and enhance your interaction.
    • To facilitate provision of our Services, including preparing personalized diet and exercise plans.
    • • To track your nutrition, weight, and fitness regimes.
    • To process your payments and manage billing information securely.
    • To send you newsletters, updates, and marketing communications (with your consent).
    • To comply with applicable legal and regulatory requirements.
    • To ensure compatibility and operation of integrated features, such as health tracking apps.
    • To improve and optimize our Services for user experience and functionality.

2. SPECIAL CATEGORIES OF DATA

We may collect and process special categories of personal data, such as ethnic origin, genetics, health, or sexual orientation, which are considered sensitive. This is only done with your explicit consent and is used to provide specialized services, such as customized diet plans and fitness routines. You may revoke your consent at any time by contacting us at support@flexcellence.co.

3. RAZORPAY PRIVACY POLICY

Payment data is securely handled and processed by our payment gateway provider, Razorpay. Razorpay adheres to industry-standard security measures to ensure your payment information is protected. For more details on how Razorpay manages your payment data, please review their privacy policy at https://razorpay.com/privacy/.

4. YOUR RIGHTS

If you are located in the European Union or other regions with similar data protection laws, you may have the following rights:

    • Right to Access: Request access to your personal data.
    • Right to Rectification: Request corrections to any inaccurate or incomplete data.
    • Right to Erasure: Request deletion of your personal data.
    • Right to Restrict Processing: Request temporary suspension of data processing.
    • Right to Data Portability: Request transfer of your data to another service provider.
    • Right to Object: Opt-out of data processing for specific purposes, such as direct marketing.
    • Right Not to Be Subject to Automated Decision-Making: You can request human intervention in decision-making processes.

5. DATA SECURITY

We implement industry-standard security measures to protect your data, including encryption, secure server storage, and regular monitoring for unauthorized access. Specific measures
include:

    • Encryption of sensitive data (e.g., credit card details) using secure protocols.
    • Secure storage of data on servers with restricted access.
    • Regular audits and vulnerability assessments.
    • Password protection and multi-factor authentication for user accounts.

However, no method of transmission over the Internet or electronic storage is 100% secure,
and we cannot guarantee absolute security.

6. RETENTION OF DATA

We will retain your personal data as long as necessary to provide our Services and fulfill the purposes outlined in this Policy. When data is no longer required, we will delete or anonymize it, unless retention is required by law.

    • User data will be retained for the duration of your use of our Services and as required for legal or regulatory purposes.
    • Payment information will be stored securely and only for the duration necessary to complete transactions.
    • Health-related data may be retained for personalized recommendations unless you request deletion.

7. CONTACT US

For any questions or concerns, contact us at:

    • Email: support@flexcellence.co
    • Address: Maruthi Recidency Block 2, Flat No 102, Kompally, Hyderabad, Telangana
      500100, India